Sad, disappointed, and worried.

What games?

Both She-Hulk and Ms Marvel had flaws as TV shows. On account of being TV shows. The over focus on those flaws was driven by people who wanted to hate them for not being about white American men.

It’s because they go hand in hand. I’ve had experience with customer service roles where staff are empowered to solve issues and it requires very very very slightly higher investment in your employees to pull off.