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We aren’t trying to screw you, the actual solutions (not bandaids) are just expensive (paying for knowledge, skill, equipment, and parts). That 5 min fix took years to know to look for and how to fix quickly, plus have the part on the truck for immediate installation. Typically a quick tech is a good tech if the problem is solved.
From a managers POV, if it’s a case of he said she said it’s almost impossible to investigate fairly if there aren’t any other witnesses.