Jaden Norman@lemmy.world to Technology@lemmy.worldEnglish · 15 hours agoAI agents wrong ~70% of time: Carnegie Mellon studywww.theregister.comexternal-linkmessage-square87fedilinkarrow-up1528arrow-down112cross-posted to: technology@lemmy.ziptechnology@beehaw.org
arrow-up1516arrow-down1external-linkAI agents wrong ~70% of time: Carnegie Mellon studywww.theregister.comJaden Norman@lemmy.world to Technology@lemmy.worldEnglish · 15 hours agomessage-square87fedilinkcross-posted to: technology@lemmy.ziptechnology@beehaw.org
minus-squareeatCasserole@lemmy.worldlinkfedilinkEnglisharrow-up1·9 hours agoI’ve had to deal with a couple of these “AI” customer service thingies. The only helpful thing I’ve been able to get them to do is refer me to a human.
minus-squareUlrich@feddit.orglinkfedilinkEnglisharrow-up1arrow-down1·7 hours agoThat’s not really helping though. The fact that you were transferred to them in the first place instead of directly to a human was an impediment.
I’ve had to deal with a couple of these “AI” customer service thingies. The only helpful thing I’ve been able to get them to do is refer me to a human.
That’s not really helping though. The fact that you were transferred to them in the first place instead of directly to a human was an impediment.