Ponder.cat
  • Communities
  • heart
  • search
    • Login
    • Sign Up
    • Communities

    • heart
      Support Lemmy
    • search
      Search

    • Login
    • Sign Up
    bimbimboy@lemm.ee to Technology@lemmy.worldEnglish · 9 days ago

    Half of companies planning to replace customer service with AI are reversing course

    www.techspot.com

    external-link
    message-square
    180
    fedilink
    917
    external-link

    Half of companies planning to replace customer service with AI are reversing course

    www.techspot.com

    bimbimboy@lemm.ee to Technology@lemmy.worldEnglish · 9 days ago
    message-square
    180
    fedilink
    Half of companies planning to replace customer service with AI are reversing course | TechSpot
    www.techspot.com
    external-link
    • M0oP0o@mander.xyz
      link
      fedilink
      English
      arrow-up
      62
      ·
      9 days ago

      Well yeah, when ai started to give people info so wrong it cost the companies money this was going to happen.

      • refract@lemmy.dbzer0.com
        link
        fedilink
        English
        arrow-up
        19
        ·
        9 days ago

        They fought him over ~700CAD. Thats wild.

        • M0oP0o@mander.xyz
          link
          fedilink
          English
          arrow-up
          13
          ·
          9 days ago

          They did the same for me when my mother passed (no AI, just assholes though).

          • oh_@lemmy.world
            link
            fedilink
            English
            arrow-up
            8
            ·
            8 days ago

            Very true. Air Canada doesn’t need AI to be terrible.

        • Krudler@lemmy.world
          link
          fedilink
          English
          arrow-up
          1
          ·
          8 days ago

          It wasn’t the $700 dude you have to know that.

          • refract@lemmy.dbzer0.com
            link
            fedilink
            English
            arrow-up
            1
            ·
            8 days ago

            I’m aware. The idea is it had to escalate for him to get to the point of suing them. If they’d just eaten the cost, it most likely wouldn’t have gone to court or come to light. Was my comment reductive? Sure… but that was the point.

            • Krudler@lemmy.world
              link
              fedilink
              English
              arrow-up
              1
              ·
              edit-2
              8 days ago

              Yes it’s very circular.

              You know it had nothing to do with the $700, it had to do with not opening precedent to a flood of future lawsuits.

              I probably would not have replied the way I initially did, but you framed it a $700, and it has nothing to do with it.

      • Roopappy@lemmy.world
        link
        fedilink
        English
        arrow-up
        12
        ·
        8 days ago

        Fun fact: AI doesn’t know what is or isn’t true. They only know what is most likely to seem true. You can’t make it stop lying. You just can’t, because it fundamentally doesn’t understand the difference between a lie and truth.

        Now picture the people saying “We can replace our trainable, knowledgeable people with this”. lol ok.

        • M0oP0o@mander.xyz
          link
          fedilink
          English
          arrow-up
          6
          ·
          8 days ago

          Its funny (and terrifying) that people, even professionals don’t understand how the lie machine works.

    Technology@lemmy.world

    technology@lemmy.world

    Subscribe from Remote Instance

    Create a post
    You are not logged in. However you can subscribe from another Fediverse account, for example Lemmy or Mastodon. To do this, paste the following into the search field of your instance: !technology@lemmy.world

    This is a most excellent place for technology news and articles.


    Our Rules


    1. Follow the lemmy.world rules.
    2. Only tech related news or articles.
    3. Be excellent to each other!
    4. Mod approved content bots can post up to 10 articles per day.
    5. Threads asking for personal tech support may be deleted.
    6. Politics threads may be removed.
    7. No memes allowed as posts, OK to post as comments.
    8. Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
    9. Check for duplicates before posting, duplicates may be removed
    10. Accounts 7 days and younger will have their posts automatically removed.

    Approved Bots


    • @L4s@lemmy.world
    • @autotldr@lemmings.world
    • @PipedLinkBot@feddit.rocks
    • @wikibot@lemmy.world
    Visibility: Public
    globe

    This community can be federated to other instances and be posted/commented in by their users.

    • 4.6K users / day
    • 10.5K users / week
    • 18K users / month
    • 38.4K users / 6 months
    • 4 local subscribers
    • 71.8K subscribers
    • 7.12K Posts
    • 193K Comments
    • Modlog
    • mods:
    • L3s@lemmy.world
    • enu@lemmy.world
    • Technopagan@lemmy.world
    • L4sBot@lemmy.world
      cake
    • L3s@hackingne.ws
    • L4s@hackingne.ws
    • UI: unknown version
    • BE: 0.19.8
    • Modlog
    • Instances
    • Docs
    • Code
    • join-lemmy.org