A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
Interestingly, at least where I live, in my experience, the more expensive ISPs, TSPs etc. have worse, almost evil, customer service than the smaller, cheaper providers. Maybe the smaller providers can’t afford the most evil money-saving customer service systems, and that’s what makes them better?!
I have the same experience as you do, but there’s a reason that the big ISPs continue to be big:
The majority of customers seems to prioritize a lower price than a better level of support.
(Also, I’m not just talking about ISPs. I meant customer support in general and how the view has changed from “keeping a customer is much cheaper than gaining one” to “cattle, cattle, cattle. If we lose one, there’s hundreds to gain”.)
Interestingly, at least where I live, in my experience, the more expensive ISPs, TSPs etc. have worse, almost evil, customer service than the smaller, cheaper providers. Maybe the smaller providers can’t afford the most evil money-saving customer service systems, and that’s what makes them better?!
I have the same experience as you do, but there’s a reason that the big ISPs continue to be big: The majority of customers seems to prioritize a lower price than a better level of support.
(Also, I’m not just talking about ISPs. I meant customer support in general and how the view has changed from “keeping a customer is much cheaper than gaining one” to “cattle, cattle, cattle. If we lose one, there’s hundreds to gain”.)