McDonald’s is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.
A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.
It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars’ worth of chicken nuggets.
I disagree. Classification in combintion wo ith a confidence score is a viable use case for AI.
you know that the confidence value is generated by the ai itself right? So it could still spew out bullshit with high confidence. The confidence score doesn’t really help much